This policy explains how booking payments and refunds work at Krishna Utsab Resort. It applies to every reservation.
A mandatory booking payment of ₹1,000 per room is required to confirm your reservation. This amount forms part of the total room price — it is not an additional charge. The balance is payable before or at check-in.
Refund schedule
Refunds are a percentage of the verified amount you have actually paid. The applicable percentage depends on how much time remains before your scheduled check-in date and time — the earlier you cancel, the more you get back.
| When you cancel (before check-in) | Amount refunded |
|---|---|
| Less than 24 hours before check-in | 50% of the amount paid |
| 24 hours to less than 48 hours before check-in | 80% of the amount paid |
| 48 hours or more before check-in | 90% of the amount paid |
How refunds are processed
Once a cancellation is confirmed, the eligible refund is issued to the original payment method through our payment gateway, typically within 5–7 working days. Any payment-gateway charges, if applicable, may be deducted. You will receive an email/WhatsApp confirmation once the refund is initiated.
How to cancel
Use the Cancel a Booking page with your booking reference and registered mobile number. You can also contact us using the details below.
Amendments
Date changes are subject to availability and may be treated as a cancellation and rebooking depending on timing.
Force majeure
In the event of circumstances beyond reasonable control, the resort may offer a credit note or alternative dates in place of a refund.
Contact
For cancellations, contact krishnautsabresort@gmail.com or +91 9609920838.
This policy applies to bookings made on or after its introduction. Bookings made under earlier terms are reviewed individually.
Version 1 · Effective from 15 Oct 2026. This policy applies to bookings made on or after this date; earlier bookings are reviewed individually.